Q:

Warranty information.

We provide 2 years hardware warranty and lifetime technical support for the computer, not including human damages. If you need to return or repair, please contact our after-sale email or contact us from the Amazon order page directly.

Q:

About product performance.

The computer performance usually is decided by CPU, GPU, RAM and Storage. Different applications have different requirements on the machine, especially games and design. You could check the configuration requirements on applications official website.

Q:

How to add RAM or hard drive?

Before expanding the RAM and storage, please check the product information on Amazon page to see what type of hard drive the computer supports. SATA 2.5inch will be fixed on the machine case. Note: Some machines cannot support SATA 2.5inch.

Q:

Operate system installation.

To reinstall the OS of Win11/10, Linux, we need to create an bootable USB flash drive containing the system. And press F11 to select boot option from USB drive. Some hardwares may be not compatible with particular system.

Q:

The fan is too noisy(Some without fan)

It is normal that the fan is noisy as the computer starts. After entering the system, observe whether the fan will slow down. You could also check whether the blades are damaged or the fan is loose.

Q:

The computer case is too hot.

Because the mini computer is small, we use the metal case to assist heat dissipation. The metal case is hot, but it is normal. The system will be auto turned off if overheat.

Q:

Drivers update.

After connected to the Internet, update the windows system, usually mostly drivers could be updated at the same time. You could also update the driver on the device manager. Don’t turn off the computer when system updates.

Q:

Display issue.

It may be that the computer cannot support this resolution, the refresh rate or it is a DisplayPort compatible issue. You could try to use other video cables or monitors to test. Otherwise, some hardwares may be broken.

Q:

Set language for different regions and countries.

Enter the OS setting interface, click the Language&Time. You could select the keyboard, language, time you wanted. The computer need to be connected with the Internet when downloading the language pack.

Q:

The computer don‘t be able to turn on.

Make sure power adapter, computer, monitor are connected closely; After press the power button of the computer, check the LED indicators status of power adapter, computer, keyboard successively. Power adapter LED off: it is broken, of course some adapters don‘t have indicator, we had to use the same adapter to test. Computer LED off: we could try to reset the battary on the motherborad. If it still doesn‘t work, the motherboard should be broken. Keyboard LED off: computer LED on but keyboard not, it means the computer don‘t output signal. We could try to replug the memory. It is also possible that other components are damaged. All LED are on but monitor is black: check the monitor, video cable. We could try to use other video cables, monitors, other computer video ports. Some TV need to select the right signal input. Monitor shows windows failed to start: Press "Delete" on the keyboard at once when pressing the power button of computer to enter the Bios interface. You could check if the hard drive is available and make sure the boot option is right....

Q:

Does I7-7820HK support HDR?

HDR does not support，Dolby wants HDMI to connect to power amplifier to simulate

Q:

Video output via the DP connector to the monitor， Audio output via HDMI to the audio receiver?...

This Intel Core I9-9900KF GTX1060 mini computer can support

Q:

The Mini computer always restart when installing Windows 10 OS?

Pls go to BIOS and setup: "BIOS - RC6(Render Standby) - Enable (default)" change “ Disable”

Q:

Can I repartition hard disk on Windows 7 OS？

If you are logged in as an administrator, you can repartition your hard disk by using the Shrink feature in Disk Management. You can shrink an existing partition or volume to create unallocated disk space, from which you can create a new partition or volume. (Note that the terms partition and volume are often used interchangeably.) 1.Open Computer Management by clicking the Start button , clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Computer Management.‌ If you‘re prompted for an administrator password or confirmation, type the password or provide confirmation. 2.In the left pane, under Storage, click Disk Management. 3.Right-click the volume you want to shrink, and then click Shrink Volume. 4.Follow the instructions....

Q:

The mini computer shutdown every 30 minutes？

1. Please unplug power, open chassis and pull out of Ram, use clean cloths wipe golden plug of Ram 2.Pull out of CMOS button battery, wait a few seconds, then reinstall battery and Ram, remember plug ram deep into slot completely. 3. If the above operation cant solve the problem, the PC should update BIOS. Please contact our Pre-sales to get the update BIOS software and how to do.

Q:

How long lifetime of the mini computer？

Lifetime of our fanless mini PC is more than 10 years.

Q:

How to check if the storage partition？

1. click " Desktop" by right mouse 2. click " Computer Management" 3. click " Storage" 4. click " Storage Management"

Q:

How to setup AWAL on the mini computer？

1. click " Delete" or “Esc” to enter BIOS 2. click " Chipset" 3. click "PCH-IO Configuration" 4. click " Restore AC Power Loss" and select " power on"1

Q:

Having problems with your Internet connection？

1.Make sure your network cable is connected and functioning properly. 2.If you are using a dial-up Internet connection, make sure that your cord is plugged into a modem port and not the Ethernet port 3.Locate your Internet settings and the contact information for your Internet service provider (If you used the Setup Assistant to get your Internet account)

Q:

Having a problem with an application？

1. Make sure that you are using a licensed operating system. 2. Contact the software manufacturer to check its compatibility with the mini computer.